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Account & data

Delete your account.

You can ask us to delete your Contextale account and everything synced to it, at any time, for any reason. One email, and it's gone for good. Prefer to keep the account and just wipe your data? You can ask for that too.

Request deletion

Email us and we'll remove it all.

Send us a note from the email address on your account. That's how we know the request is really yours.

Email to delete my account

or write to contextale@gmail.com with the subject “Delete my account”

How it works

  1. Email us from your account address. Include the account email in the message. If you can't write from that address, tell us and we'll verify another way.
  2. We confirm and delete. We remove your account and all associated data within 30 days, usually much sooner.
  3. You get a confirmation. We reply once it's done. After that, the account and its data are permanently gone and can't be restored.

What gets deleted

Everything tied to your account, on our side, is permanently removed:

  • Your account and sign-in identity (email, Google or Apple)
  • Every saved word and its translation
  • The context sentences and the sources they came from
  • Folders and the way you organised them
  • Books you imported and synced
  • Study progress, stats and streaks
  • AI reference cards saved to your words
  • Settings and preferences stored with your account

Or keep the account, clear the data

You don't have to delete the whole account. If you'd rather stay signed up but wipe what you've saved, email us the same way and say "delete my data, keep my account." We'll erase your synced words, context, folders, books, stats and reference cards, and leave the account itself in place. In the app, Settings also lets you clear saved words and stored data on your device at any time.

What we keep, and for how long

Almost nothing. We don't hold a shadow copy, a profile, or a mailing list. Once your account is deleted, it's gone.

  • Residual copies inside our encrypted backups are erased on a rolling 30-day cycle after deletion.
  • We may keep the minimum required by law, or to prevent fraud and abuse, for as long as the law requires and no longer.

Subscriptions. If you bought Premium, the record of that purchase lives with Google Play or Apple, not with us. Cancel or manage it through your store account. Deleting your Contextale account doesn't cancel a subscription on its own.

Used Contextale without an account?

If you never signed in, your words and settings only ever lived on your device. We never had them. Uninstalling the app, or clearing its data in your system settings, removes everything. There's nothing to request from us.

Questions

Anything about deletion, your data, or this page: contextale@gmail.com. See also our Privacy Policy.